Book with confidence: We have updated our cancellation policy to provide ultimate flexibility in booking your trip. With our new Cancellation Policy you benefit from 0% cancellation fee up to 8 days before your arrival date. You can check full Payment Terms and Cancellation Policy here.
Travel with confidence: In order to protect health of all our customers and workers, we adapted each of our services to preventive measures developed by health officials and the World Health Organization (WHO). Likewise, we increased control over hotels and suppliers to verify that they follow current regulations on prevention and safety measures.
MEASURES TAKEN TO REDUCE THE RISK OF CONTAGION DURING YOUR TRIP
In order to protect the health of all our customers and employees, your guide will provide you with a detailed explanation of all the preventive measures you will need to take during your experience at the time of the meeting. All measures as well as the indications of our staff must be respected for the correct execution of the trip to reduce the risk of contagion.
BEFORE YOU TRAVEL
Private services are offered on all our tours.
We have reduced group size on scheduled departures to 10 people per group.
We have set a limit of 2 people per row of seats in our vans.
It is not allowed to change your initial seat until arrival at the destination.
We provide surgical masks to be used during transfers.
All occupants’ hands must be disinfected before getting into the vehicle.
We disinfect the vehicle after each transfer.
DURING THE TRIP
A safety distance of 2 meters must be respected. If this is not possible, protective masks must be used.
Physical contact with other users and staff members must be avoided.
Regular hygiene and hand disinfection is recommended.
It is advisable to avoid the use of cash by prioritizing payment by card or by other electronic means.
It is mandatory to comply with anti-contagion regulations and measures adopted by hotels and other providers.
DURING THE RIDE
The indications of staff members and all measures communicated for the proper development of the activity must always be respected.
Hands must be disinfected with disinfectant gel in the provisioning.
The supplies are divided into individual portions and are only handled with disposable gloves by the person responsible of the support vehicle.
Bicycles or other users’ material should not be tampered with.
You cannot share material with other users.
We carry out the disinfection of rental bicycles after each use.