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FAQ’S

PAYMENT TERMS & CANCELLATION POLICY

To reserve the places and confirm the booking, customers will be required to pay a deposit. The amount of the deposit and final payment will depend on when the booking is made, according to the terms shown in the table below:

DAYS BEFORE DEPARTUREDEPOSIT TO CONFIRM BOOKINGOUTSTANDING PAYMENTCANCELLATION POLICYFUTURE TOUR CREDIT
More than 30 days25%

75% – 30 days before departure

0% cancellation fee
Between 30 and 15 days100%0% cancellation fee
Between 15 days and 72 hours100%100% cancellation fee75% of tour price
Less than 72 hours100%100% cancellation fee50% of tour price
  • Catalonia Bike Tours reserves the right to cancel a trip in case it does not reach the minimum occupancy required. In this case, THE CANCELLATION WILL BE NOTIFIED AND FULL REFUND OF THE PAID AMOUNTS will be done 7 days before the trip start date.

  • You can make all payments by bank transfer or credit card. Please contact us before proceeding to book in case you want to pay by bank transfer.

  • 30 days before your arrival date, you will be sent an email linking you to a secure payment gateway to process the outstandig payment through credit card or bank transfer.

  • PRIVATE TOURS bookings are subject to selected hotels availability on the chosen dates. In case of unavailability of some of them, our team will propose a similar alternative which could increase the total cost of the trip. Clients will have the right to decline the offer and in such case, they will be full refunded automatically.

  • All cancellations and changes must be made in writing by email at bookings@cataloniabiketours.com, indicating the name of the traveller and booking reference number.

  • You can check our GENERAL SALES TERMS AND CONDITIONS here.

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