PAYMENT TERMS & CANCELLATION POLICY
To reserve the places and confirm the booking, customers will be required to pay a deposit. The amount of the deposit and final payment will depend on when the booking is made, according to the terms shown in the table below:
|DAYS BEFORE DEPARTURE||DEPOSIT TO CONFIRM BOOKING||OUTSTANDING PAYMENT||CANCELLATION POLICY||OPTIONAL FUTURE TOUR CREDIT|
|More than 61 days||25%||
75% – 60 days before departure
|0% cancellation fee|
|Between 60 and 31 days||100%||–||50% cancellation fee||100% of tour price|
|Between 30 days and 72 hours||100%||–||50% cancellation fee||75% of tour price|
|Less than 72 hours||100%||–||100% cancellation fee||–|
Catalonia Bike Tours reserves the right to cancel a trip in case it does not reach the minimum occupancy required. In this case, THE CANCELLATION WILL BE NOTIFIED AND FULL REFUND OF THE PAID AMOUNTS will be done 7 days before the trip start date.
You can make all payments by bank transfer or credit card. Please contact us before proceeding to book in case you want to pay by bank transfer.
30 days before your arrival date, you will be sent an email linking you to a secure payment gateway to process the outstandig payment through credit card or bank transfer.
PRIVATE TOURS bookings are subject to selected hotels availability on the chosen dates. In case of unavailability of some of them, our team will propose a similar alternative which could increase the total cost of the trip. Clients will have the right to decline the offer and in such case, they will be full refunded automatically.
All cancellations and changes must be made in writing by email at email@example.com, indicating the name of the traveller and booking reference number.
You can check our GENERAL SALES TERMS AND CONDITIONS here.