To reserve the places and confirm the booking, customers will be required to pay a deposit. The amount of the deposit and final payment will depend on when the booking is made, according to the terms shown in the table below:
| DAYS BEFORE DEPARTURE | DEPOSIT TO CONFIRM BOOKING | OUTSTANDING PAYMENT | CANCELLATION POLICY | OPTIONAL FUTURE TOUR CREDIT |
|---|---|---|---|---|
| More than 61 days | 25% |
75% – 60 days before departure |
0% cancellation fee | |
| Between 60 and 31 days | 100% | – | 50% cancellation fee | 100% of tour price |
| Between 30 days and 72 hours | 100% | – | 50% cancellation fee | 75% of tour price |
| Less than 72 hours | 100% | – | 100% cancellation fee | – |
You can check our GENERAL SALES TERMS AND CONDITIONS here.
For quick answers to common questions, please check our FAQ document.
It’s a great resource with helpful information about our tours, bike rentals, booking process, accommodations, and more.
To confirm your bike rental, full payment must be made in advance. Once we receive your request, we’ll check availability and send you the payment details. Your reservation will be officially confirmed once payment is received. If you have any questions or need help choosing the right bike, our team is happy to assist!
| DAYS BEFORE BIKE RENTAL STARTS | DEPOSIT TO CONFIRM BOOKING | CANCELLATION POLICY | OPTIONAL FUTURE RENTAL CREDIT |
|---|---|---|---|
| More than 61 days | 100% | 50% cancellation fee | 100% of rental price |
| Between 60 and 31 days | 100% | 75% cancellation fee | 75% of rental price |
| Less than 30 days | 100% | 100% cancellation fee | 50% of rental price |
For quick answers to common questions related to Bike Rentals, please check our FAQ document.
